Terms of Service

These are the terms for using guidely, the product at useguidely.co. Creating an account or using guidely means agreeing to them. If you don't agree, don't use it. In these terms “you” is the host, property or manager using guidely, and “your guests” are the people who open the guides you publish.

What guidely is

guidely lets a host build a smart guest app, the local recommendations, stay details, ordering and extras, that their guests open on a phone from a link or QR code. guidely is a technology provider. It is not a party to any booking, order or transaction between you and your guests, and you manage that relationship. Features may be added, changed or dropped as the product grows.

Your account

You need an account to build guides. Keep your sign-in safe, because you're responsible for whatever happens under your account. You need to be at least 18 and able to enter a contract, and the details you provide should be accurate.

Your content

What you add stays yours: your text, images, contact details, rates, house rules, door and access information, and branding. You grant guidely permission to host, process and show that content so it can do its job, which includes translating it and serving it to your guests. You're responsible for what you put in, and you confirm you have the right to use it and that it doesn't break the law or step on anyone else's rights.

Our intellectual property

guidely itself, including the platform, dashboard, guest app, design, and the software and technology behind it, stays ours, along with any rights in it. These terms only let you use the service while you're subscribed and give you no other rights in it.

Accuracy and safety

You are responsible for the accuracy, legality and suitability of everything you show your guests. guidely is not liable for any loss, injury, damage or dispute arising from a guest relying on your content. This includes, without limit, incorrect door codes or access details, house rules, directions, opening hours, prices, or third-party places, tours and activities you recommend. Recommendations of other businesses are not an endorsement, and any dealings your guests have with them are their own.

AI features

guidely includes AI tools, such as a guest concierge that answers questions and drafting help that suggests content. These draw on the content and documents you provide and can be wrong or incomplete. You are responsible for reviewing anything AI produces before you rely on it or publish it. AI answers are not professional, legal, medical or safety advice, and guidely is not liable for guest decisions based on them.

Door codes

Where you enter a door code, or your PMS supplies one, guidely displays it to your verified guests. guidely does not operate your locks and is not liable for lockouts, failed or delayed access, wrong or out-of-date codes, or downtime of your PMS or your network. Always keep a manual fallback and a way for guests to reach you, so no one is ever stuck at the door.

PMS and other integrations

Where you connect guidely to a property management system (such as Mews, Apaleo or Cloudbeds) or another third-party service, you authorise guidely to access, transmit and sync the reservation and related data needed to run the features you switch on. guidely relies on those third-party systems and is not liable for delays, failed syncs, overbookings, or errors caused by their downtime, rate limits, or data that is wrong or missing at the source. Any licences, API fees, accounts and permissions those third parties require are your responsibility.

Guest orders, extras and payments

If you offer ordering, extras, experiences or tips through guidely, that contract is between you (or your third-party supplier) and the guest. guidely is not the seller, and it is not a travel agent, tour operator or payment merchant. guidely is not liable for injury, loss, damage, cancellation or dissatisfaction arising from a third-party experience, tour, transfer, activity or supplier a guest books. Where guests pay by card, payment is handled by your connected processor (such as Stripe), under its own terms. guidely does not store full card details and is not responsible for that processor's downtime, chargebacks, disputed transactions, refunds or payout reconciliation. Charges pushed to a PMS folio depend on that PMS accepting them.

Fair use

Don't use guidely to publish anything unlawful, misleading, infringing or harmful, and don't try to abuse, disrupt or break into the service.

Plans and billing

• New accounts get a 14-day free trial. After it, paid plans are billed monthly, per key, with no contract. If you do not subscribe, your account becomes read-only: your published guide stays live for guests, but you cannot edit it or add guides until you subscribe.
• Polar runs the payments as merchant of record, so your purchase also falls under Polar's terms.
• Cancel whenever you like from the billing portal. That stops the next renewal, and you keep access until the end of the period you've already paid for.
• Payments aren't refundable unless the law says otherwise. Prices can change, with notice.
• If a payment fails or a plan lapses, publishing and paid features may pause until it's sorted.

Guest data and privacy

guidely processes personal data about your guests so you can run your guides, which can include names, contact details, messages, orders and, where you switch it on, check-in and registration details. For that data you are the data controller (responsible party) and guidely is the data processor (operator) under applicable privacy law, including the GDPR and South Africa's POPIA. guidely processes guest data only to provide the service, in line with our Privacy Policy and Data Processing Addendum. You are responsible for having a lawful basis to collect the guest data you gather through guidely, and you confirm you have given the notices and obtained any consents applicable law requires before guest data goes into guidely.

Service availability

guidely is provided on an “as is” and “as available” basis. We work to keep it running well, but we don't promise it will be uninterrupted, error-free or fully secure at all times, and, as far as the law allows, we make no other warranties. Guides stay live independently of the editor where possible, so a guest can usually still open a published guide even during maintenance.

Liability

As far as the law allows, guidely is not liable for indirect or knock-on losses, including lost profits, revenue, bookings, data, or reputational harm. For any claim about guidely, our total liability is limited to what you paid guidely in the three months before the claim. Nothing in these terms excludes liability that cannot be excluded by law.

As far as the law allows, any claim relating to guidely must be brought within one year of the event it relates to. After that it can no longer be brought.

Indemnity

You agree to cover guidely for claims, losses and reasonable costs (including legal fees) that arise from your breach of these terms, your content, a dispute between you and a guest, or your failure to meet your data-protection duties as the controller of your guests' data.

Ending it

You can walk away and delete your account any time. guidely may suspend or close an account that breaks these terms. Once that happens your access ends and your content may be deleted.

Changes

These terms may be updated, and the date at the top shows when. Keep using guidely after a change and you're accepting it.

Governing law

South African law governs these terms, without regard to conflict-of-law rules, and the courts of South Africa have exclusive jurisdiction over any dispute.

Who we are and contact

guidely is operated by guidely (Pty) Ltd (registration number 2026/676044/07), South Africa. Questions about these terms: hello@useguidely.co.