Help & docs

No. The guide is a web link. On first open a guest can add it to their home screen for one-tap access, but nothing is installed and there is no app store.

Sign in, add a guide, then pick a starting point: a ready-made template, a blank guide, or let AI write a first draft from your location and property type that you can then edit.

The essentials (Wi-Fi, check-in, a few recommendations) take a few minutes. A setup checklist at the top of the editor tracks what is left, and each item jumps to the right place.

Yes. Every account starts with a 14-day free trial of the full Pro feature set, no card needed.

Nothing is visible until you publish. After that the same link and QR are reused forever, and publishing again updates what every guest sees instantly.

Essential if you want the guest app itself: the guide, the AI concierge, two-way messaging and selling extras. Plus if you also want operations - room service and ordering billed to the room, the activities calendar and cashless tipping. Pro if you want it wired to your property system, with orders on the live folio and pre-arrival check-in.

Per unit, where a unit is one room or one property on a multi-property account. Essential scales from a single room; Plus and Pro are billed from a 5-unit minimum, and annual billing is two months free. The pricing page has the live calculator.

Your logo or a photo, a cover image, your brand, card, accent and background colours (with a warning if two are too close to read), and your typeface. Custom heading fonts are a Pro feature.

Upload either. guidely also builds a transparent mono version so the logo sits cleanly over cover photos, and you can set how it appears on immersive covers.

guidely turns your network and password into a scannable Wi-Fi QR, so guests join by pointing their camera instead of typing. There is also a one-tap copy for the password.

You can write step-by-step or plain instructions for arrival and departure. They appear in the guide and also feed the AI concierge, so it can answer arrival questions in your words.

The local secret only you know, shown as a highlighted note on a place (for example “go before 9am to beat the queue”). It is the line Google cannot crowd-source.

Mark each place as at the property, nearby, or auto (decided by distance). On-property picks lead the guide and appear on the map at your location.

Best times (morning/afternoon/evening/night) and a weather fit (indoor/covered/outdoor) let the Right now engine surface a place at the right moment and in the right weather.

Your property shows as a pin made from your logo. Each place is a brand-coloured pin with an open or closed dot, and tapping one shows the walk time from your door. On-property spots fan out around your pin so they never hide under it, and choosing a category zooms the map to fit that type.

No. It only shows “now” for things it can trust: real opening hours, best times you set, or on-property spots you marked as available. It never guesses.

The live Right now card sits on the home tab of every guide, with a plan-ahead list for tomorrow.

List an add-on (airport transfer, late checkout, a bottle on arrival) with a price and an optional payment link. With a link the guest pays you directly. Blank routes to a prefilled WhatsApp request.

Add a price (flat, per person or per group) plus details like duration, capacity and meeting point. A one-off date or a weekly schedule also places it on the What’s-on calendar.

Yes. In the editor you choose what the guide’s main button opens: the AI concierge, a direct line to your front desk for a personal touch, or a prompt that lets each guest pick.

It offers to pass the question to reception by email or WhatsApp, with the room and guest attached, so nothing falls through.

Yes, for room guides. A forwarded question starts a thread you answer from your Desk Inbox, and your reply shows on the guest's phone - a two-way conversation tagged to the room, not just an email.

The same box is still a quick search of your places, sections and menus, so guests find things without asking.

Every order arrives at your in-app front desk, or as a ready-made WhatsApp message if you prefer. Prices you enter add up the total, and the guest chooses bill-to-room, cash, or card if you connect Stripe. There is no till to set up.

Each room-service item is tagged Before arrival (stock your room), During stay (room service), or Anytime. Ordering - both pre-arrival stocking and in-stay room service billed to the room - is a Hotels-plan feature and needs your rooms set up.

Yes. Upload a menu photo or PDF and AI extracts the sections, items and prices for you to review.

A guest who has scanned their room QR code sees their own orders for the stay on any device. You get a live orders board with statuses, a running tab per room, printable bills, and a check-out that saves the stay and starts a fresh tab.

Yes, if you connect Stripe (under Payments in the editor). Guests can then pay by card for room service, extras, experiences and tips, straight to your account - guidely takes no cut. Leave it off and orders route to your front desk or WhatsApp and bill to the room, as before. Extras and experiences can also carry your own payment link.

A single place (home, cottage, BnB) is one guide and one general QR or link with a shared door/lockbox code - set it once and leave it, no check-in. Multiple rooms (hotel, guesthouse, lodge) gives each room its own QR or link, its own door code, and check-in / check-out so orders and messages are tagged to the room. Hotels and lodges default to rooms and single places to one guide.

When you check a guest in, guidely gives you a short access code to hand them - or, with a connected PMS, the guest is recognised from their reservation automatically, no code needed. Entering it once on their phone opens their guide for the stay - their own orders and messages, on any device. A new check-in rotates the code, so the previous guest's link stops working, and a departing guest keeps read access briefly for a last-day question.

Verify a guest with their name, language and a private staff note (allergies, VIP). A live order board tracks room service, and check-out prints the closing invoice, archives the stay to history and resets the tab.

Yes. Paste one room per line or generate a range like 101-130, then print every room’s QR card at once, plain or branded - or just send each room its link.

Read your check-in steps and directions, grab the Wi-Fi, browse your recommendations, and - where you offer it - pre-order food or pantry items marked "for arrival" so they are ready on day one.

Pre-orders marked "for arrival" bill straight to the room at check-in when a PMS is connected, or land on your Desk to fulfil. Ordering is a Hotels-plan feature.

One feed of every order, request and guest message across your rooms, newest first, with a single badge for what still needs you. Filter to just what needs attention, or switch to the Orders board, Requests or Messages. An order, request and message from the same room sit together with that room's context.

A message opens a thread you reply to in place. A request opens a card to Confirm or Decline, then Mark done. An order is there to be noticed - its live board (list, stations or kanban) with SLA timers and drag-to-advance is one tap away, so busy production work stays on the board rather than a row in a feed.

Yes. Claim an order or request to put your initials on it so everyone can see who has got it, and release it if plans change. Front-desk and kitchen staff can each be given their own scoped view of the Desk.

Snooze it. A snoozed order or request drops out of “needs attention” for a while and then reappears, so a request for next week does not clutter today. Snooze is host-side only - the guest never sees it.

The Desk plays a sound and shows a badge the moment an order arrives, and can raise a browser notification. A volume slider beside the bell tunes it, and you can mute it entirely.

A “Right now” line with how many items need you and a jump straight into the Inbox, plus the day so far - takings, in-house guests, occupancy and arrivals - as calm reference, not alarm.

Reach out and we will confirm your PMS is supported, then set the connection up with you. It goes live in a few minutes, and one PMS connects per property at a time.

Live reservations - guest name, room, dates and language - so the guide recognises each guest automatically. Rooms your PMS knows but you never set up in guidely are created for you, and at checkout the tab is archived and the room's door access is cut off.

On supported systems, room service, extras and tips post straight to the room folio in your PMS, with no separate till or reconciliation. Reach out and we will confirm what yours supports.

Yes. Import your PMS's sellable products into the guide as Extras, so you are not retyping your add-ons.

Rangers post what they saw, where and when - a leopard at the riverbed, a breeding herd at the waterhole. Guests see it live in the guide, filter by type, and open any sighting for the full photo and story.

From the Sightings tab on the front desk: what was seen, a type (big cats, elephant, birds and so on), where (tap a small map to drop a pin), and a photo. It shows to guests instantly.

Yes. When a sighting has a location it appears as a pin on the guide map. For lodges the map opens on the Sightings layer, with a card carousel and a toggle to switch to nearby places.

Enable the sightings board for the property. It suits reserves, lodges and camps; a city hotel would simply leave it off.

No. Printing is optional. Every guide (and every room) also has a plain link you can text, email or drop into a booking message - it opens the same guide. Print the QR cards for the door only if you want to.

A plain code or a branded card with your headline, logo, colours and fonts. Both download as PNG or print, for the whole property or per room - and the same link works without printing anything.

The editor shows a live phone preview, and tapping a card in it jumps to where you edit that card. A full-page preview lets you change the time of day and view it as an in-room guest, so you can test room ordering before you publish.

It makes your changes live and translates the guide for guests. Guests always see the latest published version on the same link.

$9/mo per key, dropping to $5 from key 4. Includes the branded guide, AI concierge, extras to WhatsApp, map picks, multilingual, link and QR, and usage insights.

$12.50 and $17.50 per unit per month, from 5 units. Adds food and drink ordering billed to the room, pre-arrival ordering, the What’s-on calendar, cashless tipping, and PMS integrations. See the pricing page for the current figures and what each band includes.

No. It is a link that opens in any browser and can be added to the home screen.

No. The link is the whole thing.

Yes. Publish and every guest sees the update on the same link and QR.

Only if you want it to. Connect Stripe and guests can pay by card, straight to your account (guidely takes no cut). Otherwise orders route to your front desk or WhatsApp and bill to the room or cash.